Refund Policy

At Greens Ville Digital Studios, we take pride in delivering high-quality digital solutions tailored to each client's specific goals. Due to the personalized and project-based nature of our services—including web design, development, branding, SEO, and digital marketing—we have implemented the following refund policy to ensure transparency and fairness for all parties.

1. Payment Methods

We accept payments securely through:

• Wire Transfers
• Authorized Online Merchant Processors (e.g., Stripe, Authorize.net, etc.)

All transactions are confirmed via invoice and agreement, with terms clearly defined before work begins.

2. Project-Based and Milestone Payments

For large-scale or custom digital projects, payments are typically structured around key milestones outlined in the service agreement. These phased payments reflect the value of the work delivered at each stage.

3. Refund Eligibility

Refunds may be issued under the following conditions:

• Before Project Initiation: A full refund may be provided if no work has commenced and the client submits a formal cancellation request within 48 hours of payment.
• Partial Completion: For ongoing projects canceled mid-way, a pro-rated refund may be considered based on the work completed, excluding administrative and resource costs.
• Non-Delivery: If Greens Ville Digital Studios fails to initiate or deliver any part of the agreed service without reasonable explanation, a full or partial refund may be offered after internal review.

4. Non-Refundable Situations

Refunds will not be provided:

• Once a milestone has been approved or delivered.
• For delays caused by the client (e.g., lack of communication, late submissions, or scope changes).
• For monthly or ongoing services (SEO, PPC, hosting, etc.) after the billing cycle has started.
• If project cancellation is requested due to a change in business direction or internal decisions not related to the project scope or delivery.

5. Service Modifications or Adjustments

We are open to project scope adjustments or crediting unused work toward other services. Refunds are not granted for client-requested changes after the initial project scope is approved.

6. Dispute Resolution

We encourage clients to reach out to us directly via info@greensvilledigitalstudios.com to resolve any concerns. We are committed to addressing refund-related inquiries within 10 business days of the request.

7. Chargebacks & Unauthorized Disputes

Initiating a chargeback without prior communication may be considered a breach of our agreement. We reserve the right to challenge chargebacks with documentation and signed contracts.

8. Processing Approved Refunds

If a refund is approved, it will be processed within 7–14 business days to the original method of payment. Any bank or processor fees incurred during payment or refund are non-refundable.

Contact Information

Billing Department

Greens Ville Digital Studios
Email: info@greensvilledigitalstudios.com